Enforcement Policy
We protect customers, partners and the messaging ecosystem by acting on misuse of Loccc Hub.
How decisions are made
Automated signals can pause activity for review, but a person reviews enforcement decisions. We consider the account history, the relevant policy clause, transaction context, provider rules and the evidence available to us.
Possible outcomes are a warning, a temporary restriction, a suspension, or account closure. We may cancel affected operations, protect other users, notify a provider, or make a report where required by law.
Account balances and appeals
Any refund or remaining balance is handled according to the applicable payment, rental and refund terms. A closed account does not automatically mean that every transaction is refundable.
To appeal, contact support from the email on the account. Include the decision date and any relevant context; do not send passwords, one-time codes or payment secrets. We record the decision and the appeal outcome.